Privacy Policy
Renew by Amelioré
Last updated: 12 October 2026
1. Introduction
Renew by Amelioré (“Renew”, “we”, “us” or “our”) respects your privacy and is committed to
protecting your personal information in accordance with applicable data protection
legislation, including the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store and protect your personal information
when you visit our website, submit an enquiry, complete a form on Facebook or Instagram, or otherwise interact with our business.
2. Personal Information We Collect
Depending on your interaction with us, we may collect the following information:
● Full name
● Email address
● Contact telephone number
● Information relating to your enquiry or the services you are interested in
● Any additional information you voluntarily provide to us
We aim to collect only the information reasonably necessary for the purposes described in this policy.
Please do not submit sensitive medical or health information through general enquiry forms or social media lead forms.
3. How We Use Your Information
We may use your personal information to:
● Respond to enquiries and requests for information.
● Contact you about our services, treatments and wellness offerings.
● Arrange consultations or appointments where requested.
● Provide customer service and manage our relationship with you.
● Improve our website, services and customer experience.
● Send marketing communications where we have the necessary permission or other
lawful basis.
● Comply with applicable legal and regulatory obligations.
You may opt out of marketing communications at any time.
4. Sharing of Personal Information
We do not sell your personal information.
We may share relevant information with trusted service providers who assist us in operating
our business, managing enquiries, maintaining our website, processing bookings or
delivering marketing and communication services.
These providers may include website hosting companies, customer relationship management platforms and advertising platforms such as Meta (Facebook and Instagram).
Where required, we take appropriate steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.
We may also disclose information where required or authorised by law.
5. Facebook and Instagram Lead Forms
If you submit your details through a Facebook or Instagram lead form, the information you provide may be made available to Renew by Amelioré so that we can respond to your enquiry.
Meta also processes information in accordance with its own privacy policies and terms.
By submitting a form, you acknowledge that Renew may use the details you provide to
respond to your request and, where lawfully permitted, communicate with you about relevant services.
Submitting an enquiry does not automatically mean that you have consented to receive ongoing promotional communications.
6. Protection and Retention of Information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, or for longer where required by law.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Your Rights
Subject to applicable law, you may have the right to:
● Request access to your personal information.
● Request correction or updating of inaccurate information.
● Request deletion or destruction of information where legally permissible.
● Object to certain forms of processing.
● Withdraw consent where processing is based on consent.
● Object to the use of your personal information for direct marketing.
● Lodge a complaint with the Information Regulator of South Africa.
To exercise these rights, please contact us using the details provided below.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, understand
website usage and measure the effectiveness of our marketing.
We may use analytics and advertising tools, such as Google Analytics and Meta advertising technologies, where implemented.
These technologies may collect information about how visitors interact with our website.
Where required, appropriate notice and consent mechanisms will be provided.
You can manage cookies through your browser settings.
9. Third-Party Websites
Our website or communications may contain links to third-party websites and services. We
are not responsible for the privacy practices of those third parties. We encourage you to
review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations. The latest version will be published on our website with the updated date.
11. Contact Us
For privacy-related enquiries, requests or complaints, please contact:
Business: Renew by Amelioré
Website: https://www.renewmedaesthetics.co.za/
Email: info@renewmedaesthetics.co.za
Telephone: 061 509 4867
Please use the contact details above to request access to, correction of or deletion of your
personal information, or to raise any privacy concerns.
This Privacy Policy should be reviewed and approved by Renew by Amelioré before publication.